ServiceHub Provider ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our ServiceHub Provider mobile application and related services.
1. Information We Collect
Personal Information:
- Full name, email address, phone number
- Profile photos and professional portfolio images
- Government-issued ID (for verification purposes)
- Professional licenses and certifications
- Date of birth and gender
Location Information:
- Real-time GPS location (when app is active)
- Service area preferences and boundaries
- Travel routes to service appointments
Professional Information:
- Skills, expertise, and service categories
- Work experience and qualifications
- Availability schedule and working hours
- Service pricing and rates
Financial Information:
- Bank account details for payouts
- Earnings history and transaction records
- Tax identification number (where applicable)
- Payment method preferences
Performance Data:
- Customer ratings and reviews
- Completion rates and response times
- Booking history and service statistics
- Customer feedback and complaints
Device and Usage Information:
- Device type, model, and operating system
- IP address and network information
- App usage patterns and feature interactions
- Push notification tokens
2. How We Use Your Information
We use your information to:
- ✅ Verify your identity and professional credentials
- ✅ Match you with relevant service requests
- ✅ Process payments and send earnings
- ✅ Send booking notifications and updates
- ✅ Calculate and track your earnings
- ✅ Maintain service quality standards
- ✅ Provide customer support
- ✅ Comply with legal and tax obligations
- ✅ Improve app functionality and provider experience
3. How We Share Your Information
We do NOT sell your personal data. We may share information with:
- Customers: Your profile, photo, and location (during active service) to facilitate service delivery
- Payment Processors: For secure payment processing and payouts (Stripe, banks)
- Cloud Services: Firebase (Google) for authentication, data storage, and notifications
- Analytics: To improve app performance and user experience
- Legal Authorities: When required by law or to protect rights
- Tax Authorities: For compliance with tax regulations
4. Data Collection Table
| Data Type |
Collected |
Purpose |
| Location (Real-time) |
Yes |
Track service delivery & match with nearby requests |
| Personal Info |
Yes |
Identity verification & account management |
| ID Documents |
Yes |
Background verification & trust & safety |
| Banking Info |
Yes |
Process payouts & earnings |
| Professional Info |
Yes |
Service matching & customer display |
| Photos |
Yes |
Profile display & portfolio |
| User ID |
Yes |
Account identification |
| Device ID |
Yes |
Security & fraud prevention |
| Performance Data |
Yes |
Quality assurance & ranking |
5. Location Tracking
We collect real-time location data to:
- 📍 Match you with service requests in your area
- 📍 Show customers your arrival status
- 📍 Calculate travel distances and times
- 📍 Ensure service quality and safety
Location data is only collected when the app is active or during active service bookings. You can disable location services in your device settings, but this may limit your ability to receive booking requests.
6. Data Security
We implement industry-standard security measures:
- 🔒 End-to-end encryption for sensitive data
- 🔐 Secure HTTPS connections
- 🛡️ Regular security audits and monitoring
- 🔑 Multi-factor authentication
- 📋 Access controls and role-based permissions
- 🔐 Encrypted storage for ID documents and financial data
While we strive to protect your information, no method of transmission is 100% secure.
7. Data Retention
We retain your information:
- As long as your account is active
- For tax and legal compliance periods (typically 5-7 years)
- For dispute resolution and safety investigations
You can request account deletion at any time. Certain information may be retained as required by law.
8. Your Rights
You have the right to:
- 📄 Access and receive a copy of your data
- ✏️ Update or correct your information
- 🗑️ Request deletion of your account and data
- 📤 Export your earnings and service history
- 🚫 Opt out of non-essential communications
- 🔒 Request restriction of data processing
9. Background Checks
To ensure platform safety, we may:
- Verify your identity using government-issued ID
- Conduct background checks where permitted by law
- Verify professional licenses and certifications
- Check for criminal history (where legally required)
Background check results are handled securely and in compliance with applicable laws.
10. Changes to This Policy
We may update this policy periodically. We will notify you of changes via:
- In-app notifications
- Email (for material changes)
- App store update notes
11. Google Play Data Safety Compliance
This app complies with Google Play's Data Safety requirements:
- ✅ Data is encrypted in transit and at rest
- ✅ Users can request data deletion
- ✅ Data is not shared for advertising purposes
- ✅ Security practices are documented and audited
- ✅ Location data collection is transparent and optional
12. Account and Data Deletion
We provide providers with the ability to request deletion of their account and/or personal data. Here's how:
Delete Account:
- Go to Profile/Settings in the app
- Tap Delete Account
- Follow the prompts to confirm deletion
What happens when you delete your account:
- ✅ Profile information is permanently deleted
- ✅ Service history and bookings are removed
- ✅ Chat messages are deleted
- ✅ Earnings history is cleared (tax records retained as required)
- ✅ Bank account information is removed
- ✅ Ratings and reviews are anonymized
Data Retention After Deletion:
Some data may be retained for tax compliance (5-7 years) and legal purposes. This includes anonymized earnings data and transaction records required by law.
Contact Support:
You can also request data deletion by contacting our support team at:
Email: provider-support@servicehub.app
13. Other Privacy Policies
ServiceHub has separate privacy policies for different user types: